We run clearly scoped operational services where “done” is defined upfront. QOP Med Logistics measures delivery by completed outcomes, not hours, seats, or general activity.
PeopleProcessPerformance
expertise in
Medical Logistics
Building stronger, more connected teams
Two pillars of scalable growth
Growth breaks when operational volume increases faster than your team can absorb it. Backlogs form, exceptions pile up, and experienced operators end up buried in manual follow-ups instead of running the business. QOP Med Logistics is built to relieve that pressure. Our outcome-based operations support takes ownership of defined workflows and delivers completed, auditable work so your team gets relief without adding headcount or managing vague hours.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
QOP Med Logistics provides measurable support for high-velocity transport environments, moving beyond vague labor or simple dispatch coverage. Our model gives your team immediate relief from the friction of route adjustments and intake bottlenecks, allowing leadership to maintain total fleet visibility through real-time outcome reporting. By defining clear completion criteria for every coordination and compliance workflow, we ensure your investment is tied directly to verifiable transport results rather than just hours logged.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
QOP Med Logistics operates on an outcome-based model, where billing corresponds to work completed in accordance with predefined, mutually accepted completion criteria. The process begins with a discovery call to pinpoint areas of high operational strain or risk, such as intake, dispatch adjustments, documentation, compliance records, or reporting. During this call, we clarify the precise definition of "done" for your specific operation. We then integrate the workflow with your current systems, ensuring a smooth, transparent, and well-documented process.
Our most requested services
Transport Request Intake & Updates
Manage inbound requests and updates from receipt to completion
We handle routine policy-based transport requests, including new pickups, changes, cancellations, and exceptions. Every action and communication is logged with a complete audit trail to ensure nothing is lost in inboxes or portals. QOP Med Logistics closes the loop on each ticket, neutralizing friction and keeping stakeholders informed without adding internal follow-up burden.
Dispatch & Route Change Management
Update internal dispatch queues and route adjustments in real-time
We manage real-time dispatch adjustments once workflows are active, including route assignments, reroutes, and coverage gaps. Each adjustment is logged with precise timestamps and handoff notes, providing leadership with visibility into changes and supporting seamless execution across the route lifecycle.
Specimen Pickup Coordination
Coordinate lab specimen pickup requests and escalations
We coordinate specimen logistics where timing and documentation are critical. QOP Med Logistics schedules routine and STAT pickups, manages escalations for missed requests, and maintains precise, time-stamped records to protect diagnostic windows. Administrative oversight ensures processes stay on track without handling physical specimens or signing chain-of-custody forms.
Patient Ride Scheduling Support
Manage non-emergency patient ride coordination, logging, and case outcomes
We oversee non-emergency patient ride coordination, managing intake, scheduling, and policy-driven modifications. Every denial, grievance, or exception is documented with timestamps, and complex decisions are escalated with context. This reduces operational leakage and ensures complete compliance across each patient transport.
Delivery Documentation & Dispute Support
Secure delivery evidence, chain-of-custody artifacts, and billing-support documentation
We maintain proof-of-delivery and chain-of-custody documentation to protect both billing integrity and service reputation. QOP Med Logistics retrieves, verifies, and packages transport records into audit-ready sets to resolve service disputes and minimize payment rejections. By ensuring all "chain-of-custody" artifacts are complete and timestamped, we provide the administrative evidence required to verify every trip without touching banking or payments.
Compliance & Credential Records
Maintain compliance binders and tracks driver credential file completeness
We handle compliance and credential records, tracking training, agreements, and driver file integrity. Gaps are flagged early so documentation is audit-ready before renewals, with strict logging and version control. Administrative oversight mitigates risk while final sign-offs remain with your leadership.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Med Logistics.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We start with a discovery call, then prioritize the services creating the most operational load or business risk for your team, as long as they can be defined with clear completion rules. QOP Med Logistics only takes on services that can be scoped tightly enough to execute consistently.
How does work enter the workflow?
Intake depends on the service. Work can enter through integrations, system triggers, scheduled batches, shared queues, or an agreed handoff process with your team. QOP Med Logistics defines the intake method per service so there is a consistent flow.
Do you work in our systems or your systems?
Depending on what makes delivery clean and trackable, we may operate directly in your tools, in ours, or connect both so workflows stay aligned.
How do you define what counts as “complete”?
Each service is broken into outcome types with written completion rules. If evidence is required—like a confirmation, status change, record update, or log note—that requirement is defined upfront.
How does pricing work?
Pricing is outcome-based. Each outcome type has a unit price tied to the completion rules. Most clients use a recurring service credit or minimum commitment, with usage applied based on completed outcomes. Out-of-scope or blocked items are not treated as completed outcomes.
What does onboarding look like?
We align on scope and outcomes, confirm the intake method, set up the required tooling or integrations, then run a short ramp to validate that completion rules match real day-to-day work. After that, QOP Med Logistics delivers in steady state using the same definitions and pricing.
“We brought QOP Med Logistics in to handle two things: managing a defined operational queue from intake through completion and running follow-ups so nothing stalls after the first action. Within the first few weeks, work items were clearly defined, intake was clean, and completion tracking gave our team a rhythm they could rely on.
The difference is it’s not vague “support coverage.” We see exactly what was completed, what is in progress, and what is blocked. QOP Med Logistics integrated with our systems and workflows, and we pay only for outcomes we can verify. Backlog stopped growing, execution became predictable, and we freed up internal time spent chasing updates.”
Julian Davidson
Chief Supply Chain Officer
Real stories of growth